Abbey Zero Credit Card Review

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0.5 stars
Average rating for this product is: 0.5 out of 5

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Guest's Review of Abbey Zero Credit Card

10th Sep 2009

Overall Rating

1 stars
  • Value for money
    3 stars
  • Loyalty scheme
    No
  • Used card for
    1 year and over
  • Customer service
    1 stars

I took advanatage of the 0% balance transfer rate for the Abbey Zero credit card but when i requested the account be closed I then discovered I was actually in credit due to Abbey mistakenly taking another payment from my (Abbey) bank account. Easy to transfer back? You'd think but not with my experience it hasn't been!!! I have spent months trying to get the money back, the agents are incompetent, give incorrect advice, lie to me that they have transferred the money, cut me off when i request to speak to a manager. it has been a nightmare & despite having just spent a further 4 hrs on the phone, is still not resolved!!

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LenderBalance Transfer RateBalance Transfer DurationPurchase RatePurchase DurationAPR  
Virgin Credit Card0.00%3 months16 months 2.98% or £3.00 fee3 months16.60%
MBNA Platinum Plus Visa0.00%3 months13 months 2.90% fee3 months16.90%
MBNA Platinum Rewards Visa0.00%3 months13 months 2.90% fee3 months16.90%