Guest's Review of Southwest Airlines
10th Sep 2009
Overall Rating
- Value for money
- Flight From - ToBaltimore to Portland, Oregon
- Flight on time?
- Comfort on flight
- Flight Date9 Sept. 2009
- Ticket classEconomy
- Customer service
- Quality of food
Wow! Americans sure do know how to run a low-cost airline!! If only we in Europe could achieve this! I was worried that paying so little to fly nearly 2,000 miles with a stop in between might prove a scary venture, but what a wonderful surprise to discover that Southwest is the most efficient, professional airline I have ever flown! The plane was clean and modern with plenty of leg room. Customer service was exceptional, the queing up in A B C format with numbers was efficient and there was no disorder at all, everyone cooperated. I love how in flight the flight attendants do not clutter the isle with that cumbersome cart--instead they use a waitress style ordering for drinks. The layover in Kansas City was only 25 minutes at the plane took off on time. Our baggage arrived unharmed. Our return flight was even better! If only we had something like that in the UK!
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