Guest's Review of Virgin Holidays, www.virginholidays.co.uk
9th Sep 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
Been using Virgin Holidays for years...Value is good and never had problems with excellent on site reps...but... the Customer Service is a disgrace..Almost every holiday requires phone calls prior to departure to get either the tickets delivered or promised discounts or car upgrades applied. This time I made a mistake in a passengers name and it cost £25 plus credid card extra on top to correct on line despite no vouchers having been issued to date..Sent off two emails over the last 10 days asking to have the fee waived in view of the many hours and pounds spent over the years correcting THEIR mistakes ...as yet no reply or acknowledgment even...Call centre a waste of time.like talking to a robot...Think this gonna be my last hol with them...Their loss of probably tens of thousands over future years.
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