Eden Hall Day Spa, Nottinghamshire Review

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Wiggyjane's Review of Eden Hall Day Spa, Nottinghamshire

8th Sep 2009

Overall Rating

1 stars
  • Value for money
    2 stars

Normally brilliant but they are currently bedding in a new computer software system which lost all our treatment bookings. This was eventually sorted out, and I was initially happy with the offer of free champagne and strawberries. Then we went to lunch, and were "accused" of altering our lunchtime!!!!!! Er No...we didn't - they did. Due to the mess up over bookings lunch was crammed, and there was no chance to relax before the afternoon facial. (which was incidentally brilliant). I was pretty miffed by our treatment at lunchtime - why hadn't the greeter been informed that the changes were not our fault and that there had been a problem? I managed an hour in the so called detox area. I spent half an hour waiting for a Guest Liaison manager who was trying to explain to me how difficult it was to put in a soft ware system. Like I care? I have paid for a service that wasn't delivered to standard. All our treatments were rushed, and there was no time to relax between treatment and lunch, lunch and treatment, plus a new system for ordering drinks means delays (15 minute) as the card readers havent arrived.!!!
If they were finding teething problems then offer guests a 20% discount for instance whilst these are sorted out. I was offered two free (for my daughter and I) complimentary half day vouchers for use later - but do I really want to drive a 3 hour round trip of 120 miles for 4 hours "relaxation". Normally as I said Eden Hall is brilliant - but at the moment just check that their new system is working before booking!!!!
Incidentally I was less than chuffed to get a blanket email on my return home, saying that I was sure I had found the experience relaxing and now realised that "a day is all it takes"...
Too right!

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