Guest's Review of Bedroomworld www.bedroomworld.co.uk
7th Sep 2009
Overall Rating
- Value for money
- Product Type~ Other
I can not even put into words how angry I am Bedroomworld. What a waste of time and energy. I ordered a bed for my child from this site and when it did not turn up I called. After spending most of my afternoon chasing and speaking to various customer services representatives and I use the term loosly I got nowhere as not a single person in the company seemed to know what was going on. I managed to get the delivery drivers companies number and had found out that they had no record of me or my address. This was news to me because I was told by a customer services member that the delivery company had messed up and had tried to deliver to the wrong address. When I questioned the company about this I was told that they can only deliver items when the address is provided by the company that have requested the delivery. I was told that this was a regular thing with bed room world and that they seem to use a bad delivery service as a regular excuse. So I decided to contact bedroom world again, and asked them if this was a one off or if the company that they use to deliver was allways like this. They told me that it happened alot! Which then made me ask the question "If it happens alot then why dont you change delivery companies"?
My thoughts on this company are not great and the only thing I would recomend is that you give them a miss! They dont seem to be organised or be able to tell the truth. The one good thing is that I managed to get my money back! With the delivery charge refunded!
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