AurigaCrown Car Hire Review

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2 stars
Average rating for this product is: 2 out of 5

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Guest's Review of AurigaCrown Car Hire Car Hire

6th Sep 2009

Overall Rating

1 stars
  • Value for money
    3 stars
  • Country & City of hire
    Spain, Alicante Airport
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    July 2009
  • Condition of vehicle
    Poor

Booked car through CarJet and was given Auriga Crown as my car hire supplier. Auriga advertised their office in Alicante as open 24hrs, this is also displayed on a sign on the door of their hire office in the Airport. When I arrived 4 hrs later than scheduled at 2.30am I found their office closed although some of the other companies were still open. I had to wait until 7.30am for the office to open, where I was rudely told that any problems I have are with Carjet and not them. I was then given my hire car, the car was a Ford Fiesta and the interior smelled of sick, I also noticed later that the front tyres were both bald.
During my holiday I got speaking to some Spanish who were appalled by the treatment received from this company and was informed that it was law for Spanish companies to advertise their opening hours and to abide by them. They also advised I must complain about my treatment when I return the car and fill in an official complaint form from the government that they must have available. This form is called 'Full De Reclamacions'. This form is available in all Spanish businesses where you might encounter problems from restaurants, shops, car hire companies, hotels etc. The form is easy to fill and has English instructions, comes in 4 parts, you MUST take your 2 parts away!! dont allow them to keep them or post them for you, you then send 1 part of this form to the government address on the form, the other you keep for reference.
Would definitely not use AurigaCrown for future business and would probably stick to some of the major named brands like Hertz, Europa etc in future.

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