William Davison's Review of FlyGlobeSpan
5th Sep 2009
Overall Rating
- Value for money
- Flight From - ToOrlando-Sanford to Glasgow UK
- Flight on time?
- Comfort on flight
- Flight Date05/09
- Ticket classPremium Economy
- Customer service
- Quality of food
Arriving in Glasgow I discovered a rip in my checked Samsonite suitcase over 1 foot in length. I showed the damage to FlyGlobespan's service desk and they gave me a copy of the report. When I arrived back in Florida, I mailed a letter, copy of their damage report, original bill of sale, and two digital pictures via air mail to the airline in Edinburgh. That was the beginning of June and I have heard nothing in reply. The young ladies at the Glasgow service desk said "they don't like to pay for ripped fabric covers of suitcases." I believe them. This is my last flight on Flyglobespan and am retuning to U.K. soon on BA, where I have always experienced above average customer service.
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