Comet Review

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Comet
1.1 stars
Average rating for this product is: 1.1 out of 5

From 6 ratings and 172 reviews

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Guest's Review of Comet

5th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    fridge
  • Layout of shop
    1 stars

Bought a fridge from Comet online...with a promotional code the Miele fridge came up as a total of £580 with 20% discount and free delivery. Brilliant so went ahead and purchased it. Got an email late evening to say they had a problem with payment and the pay department were looking into this. Got a receipt 3 days later, with a completely different price...of £717.14 payment!!! when looked at the receipt it didn't even make sense:
£799.99 - price of fridge
£7 - installation
Discount(bear in mind this is supposed to be 20%)£19.95
sub total £634
total to pay £717.14! (you go figure it out)

I kid you not that is the receipt we received which makes no SENSE! So we called the called centre where really UNHELPFUL person could not understand that we even had a problem...all he kept saying was the receipt is correct and this is the current price of the fridge! and to sort this out we have to send an email with proof and we will get a call in 24hrs. (Luckily we printed the order confirmation which showed the correct price we agreed to pay!)

24hrs later call never came so we called again this time spoke to another 2 really UNHELPFUL people who AGAIN kept telling us the receipt is correct! so asked them how the receipt came upto the total of 717.14 with FREE delivery...and how is 20% off £806 = £19.95???...AGAIN the reply was THE RECEIPT IS CORRECT...so after banging a head against a brick wall talking to these completely ridiculous people again were advised to send ANOTHER email as they advised the first one was not received!

24hrs later we get a call (answering the first email we sent and we were told this was not received) to say the confirmation is correct and the RECEIPT IS WRONG!! and we will be getting a refund...its been over a week now 7 working days and NO MONEY BACK YET!...so the fight with comet call centre is still not over customer service what service.

THIS WAS THE FIRST AND LAST TIME I EVER BUY ANYTHING FROM COMET...IF YOU DO DECIDE TO BUY FROM THIS COMPANY MAKE SURE YOU PRINT YOUR ORDER CONFIRMATION AND CHECK THE RECEIPT!!!!!!!!!...YOU HAVE BEEN WARNED.

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