HSBC Car Insurance Review

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1.1 stars
Average rating for this product is: 1.1 out of 5

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Guest's Review of HSBC Car Insurance

4th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Male Driver
  • Customer Service
    1 stars
  • Have you made a Claim
    Never Claimed
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Admiral

Started as I am a HSBC premier customer and they promised to beat price of my renewal by at least 10%. THink HSBC are an extreamly good personal banking company. All fine to start with until 15days after started cover (14 day money back cancellation) when they started asking for all sorts of details from my last company or they would remove my discount price making their policy more than double the price of anyone else. They wanted copy of renewl notice including price, cover type, no claims, bonuses, legal cover etc etc. Its so they match their cover to that of the old. However, I had shredded some of the old details as no longer with Admiral so paperwork not relavant - no end of trouble, they seem to mis read and misunderstand anything I send them. On the phone they seem happy with what I tell them & send. Then 1 week later receive a rudely written letter, which hardly makes sense, requiring either repeat or more information. Its, conveinely for them, too late to cancel and get a refund. Definatly will not be with them next year... back to Admiral. Admiral have been very good & sympathetic providing copies of what HSBC are requiring even though I am no longer a customer of them. They have never heard of such requests from any other company! Avoid HSBC car insurance (and house for that matter) like the plague.

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