Gran Santa Ponsa Apartments Review

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4.3 stars
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Guest's Review of Gran Santa Ponsa Apartments

4th Sep 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Board Basis
    Self catering
  • Accommodation
    1 stars
  • Food
    1 stars
  • Location
    1 stars
  • Date of stay
    08/2009
  • Tour Operator
    Not supplied
  • Customer Service
    1 stars
  • Resort
    4 stars

Do not consider Gran Santa Ponsa Apartments as an option for your holiday unless your teenagers are alcoholic and you like listening to people sitting on their toilet and your favorite thing in life is playing bingo and you treasure horrible smells and dirt.
We are a family of 4 that stayed at this hotel in July and we have never been so unhappy about any accommodation. Upon our arrival, we were surprised because the hotel is RIGHT in the middle of an industrial road and I have no idea who on earth can describe it as a good location! It is a 10 minutes fast walk to the centre of the town and it is nowhere near the popular areas with restaurants and the attractions. I would be interested to know, who can describe this place as well located, because that is untrue. Once we arrived to the reception we were greeted by a friendly lady receptionist who directed us to our room and the nightmare started. The fridge smelt like a dirty nappy, the microwave had leftover food from last years guests, there was sugar from the previous guests all around the kitchen area, the sofa was unbelievably dirty with actual black corners and cigarette burns all over it and the beds were old and smelly and very uncomfortable. We wanted to start our holiday with no complaints, so we cleaned all the dirt, although the smell of the fridge was very hard to get rid off.
The most disturbing thing about this place was the noise and lack of privacy. The walls were so thin that you could clearly hear your neighbour sitting on the toilet, and also the general noise from the drunk holiday makers that have no respect for others. And this is an ongoing activity that goes on all night, so you actually never ever get the chance to have an hour of solid sleep. At night there was one man at the reception and no security guard on the premises and on the second night when we were getting our key, we mentioned it to him and he shrugged his shoulders and gave us the idea that this was normal and what did we want from him!
We simply believe that we were ripped off and someone has to look into this hotel very closely.
Disregard all good comments about this place because there is nothing good about noise, dirt, thin walls and drunk aggressive teenagers.

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