Dial-A-Phone Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 3 ratings and 43 reviews

Thumb down 21% of users recommend this product

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Guest's Review of Dial-A-Phone

4th Sep 2009

Overall Rating

2 stars
  • Value for money
    3 stars
  • Quality of service
    2 stars
  • Goods purchased & cost
    phone £87
  • Layout of shop
    1 stars

Great prices but godawful automated customer service line. I ordered a phone on Tuesday to be delivered to my place of work, when it didnt arrive next day as promised I looked at my account on the website to find a message telling me Dial-A-Phone wanted to speak to me regarding my order and I should ring a number. The number was an automated line which couldnt find any details about my order. I tried every option possible to try and speak to an actual person but there simply wasnt that option. The only way to speak to a person is to call the sales line, who will then pass you to customer services (real people) to assist you. I was told that they wouldnt post my order to my work until I proved that I really did work there (despite ordering from my work e mail address)but couldnt tell me HOW to prove that I work where I work. In the end I opted to have the phone delivered to my home address (No proof needed for that one) and that it might arrive today (Friday)Or Monday, or for an extra £5 I could have it on Saturday morning. So all in all I have been waiting 4 days and still dont have my phone. This after being promised free next day delivery. I dread to think how hard it will be to send back if it doesnt work. Not impressed so far and I dont even have my order yet.

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