Bennetts Motorcycle Insurance Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

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Guest's Review of Bennetts Motorcycle Insurance

4th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer service
    1 stars
  • Have you made a claim?
    No

I have just tried to change details of an excisting policy.... it was going to cost more to change for 6 months remaining then a whole new one years new policy ..unbelieveable... the prices quoted on the internet bears no relationship to the price quoted on the phone.... when you are made to contact them by phone.... can,t get a cover note emailed to you and takes upto 7 days to get a piece of paper and it takes them at least 48 hrs to get a faxed copy which you cannot read.... what a shower.... the most un user friendly company I have ever dealt with..... never again..... how do they operate in such a crap manner.....

"Customer service" is terrible. I'm buying a brand new bike so the dealer needs a copy covernote to register the bike. Advised to get one e-mailed to them as VLA wont accpet faxes (fair comment) I spoke to Bennetts and explained the problem the woman said "all we can do is fax one" I told her this was not acceptable to VLA and surely there must be a way to resolve the issue she said "Bennett's don't do it" I pointed out lots of customers buy insurance from Bennett's for new bikes so it must be a common problem she said " Oh, yes it happens all the time" I then asked if she would post a copy cover-note to the bike dealer to which she begrudgingly replied "I suppose so" and took details. It never happened.

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