Sol-Mar Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 1 rating and 39 reviews

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Guest's Review of Sol-Mar Car Hire

3rd Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    Palma de Mallorca airport
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    12/19 august 2009
  • Condition of vehicle
    Poor

I have reserve my car with 12rent.com on 19 maggio 2009 for 7 days from 12 to 19 august 2009 in Palma de Mallorca airport I've paid 53 euros and I must pay 61 + eventually fuelof 35 euros at my arrive in Palma.
Instead SOLMAR told me that don't know about 53 euros just paid and that the total to pay , if I want the car, is 225 euros (61 for fuel but 164 for rent the car instead of 61 ..... ) I have discuss a lot with the girl at the desk but she was unshakeable so she try to call 12RENT phone number but she tell us that anyone reply.... at the end she tell me to pay 225 euros or go and so I (and my wife) go to our final destination (the hotel Lemar) by bus (airport to Palma 2 euro for person and palma to Colonia sant Jordie 5.80 euros for person the same at the return in airport for a total of 31.20 euros).
Now, Solmar told us that the responsibility is of 12 Rent that have sent them a price different to the one say to me .... I don't know if it is true or if the fault is of Solmar that in high season know that can rent the car to another person for much money... I don't know what is the problem but I have paid 53 euros and I don't have my car, my holiday was ruined, and I must paid for bus 31.20 euros ....AFTER A LOT OF MAIL 12 RENT PHONE TO US AND RETURNED US 53 EUROS PAID FOR RESERVATION...but they underline that the RESPONSABILITY and FAULT of this mistake is of SOLMAR(Palma) that have received our paid of 53 euro but in hight season do probably this joke to rent the car for too much money.... so at least 12rent have answer to us on the contrary to SOLMAR that ignore our mail and phoned..I must deduct that the fault is of SOLMAR!!!

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