Chain Reaction Cycles www.chainreactioncycles.com Review

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3.7 stars
Average rating for this product is: 3.7 out of 5

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bikomatic's Review of Chain Reaction Cycles www.chainreactioncycles.com

3rd Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    Still waiting
  • Quality of website
    1 stars
  • Goods purchased & cost
    Tried to purchase handlebars
  • Customer Service
    1 stars

Well I have used CRC before in the past and they were ok but it seems to have all gone wrong.

I have ordered a set of bars on the sale after a week I chased them up with an email and then suddenly they canceled the order. Got the money back about a week later. I ordered a second set of bars assuming it was a simple error, they sent me the right bars in the wrong size. So I sent these back for exchange and then chased them after a few days, got the response the bars you ordered are not available and they will give me a refund.

Why are they trying to sell items they don't have? Well eventually they said that the stock system is automated and can make mistakes.

What's the point in having a website with no stock to back it up, wasted a month with this during this time they had my money.

Still waiting for the postage cost on the return to be refunded and they had the cheek to suggest I order something else instead. What would be the point they probably wont have it anyway.

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