Guest's Review of Abbey Student Account
3rd Sep 2009
Overall Rating
- Ease of Use
- Customer Service
- Overdraft Facility
Abbey have been my bank since I was 14 but after being messed around by them for so long I've had enough and have decided to change banks. Although their overdraft facilities were reasonable I was charged quite a bit for going over the limit. What really annoyed me was when I paid in cheques of a large amount. On several occasions they would put my cheque in to a longer clearing period with out even informing me. Twice I was relying on the cheque to clear so I could pay my bills and I had to go in to a branch to discover my cheque wouldn't be cleared 'til the following week. On one occassion they froze the clearance of my cheque so I had to go in to the branch for them to start it's clearance! Amongst other things such as clueless staff who make you wait for ages after arranging an appointment etc Abbey are basically pants and I wouldn't recommend them to anyone!
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