Vodafone Review

Watch this item
Vodafone go to www.vodafone.co.uk
1.9 stars
Average rating for this product is: 1.9 out of 5

From 11 ratings and 222 reviews

Thumb down 29% of users recommend this product

Best Price: £FREE !

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of Vodafone Mobile Phone Network

2nd Sep 2009

Overall Rating

2 stars
  • Value for money
    3 stars
  • Signal Coverage
    4 stars
  • Time with Network
    6 - 12 Months
  • Customer Service
    1 stars

I moved to Vodafone some months ago because of poor customer service and poor coverage in my new home area. Well, I got the coverage part right - it is much better than my previous supplier and is generally good where I use the phone, although it does seem to suffer "overloads" at times that suddenly leaves you with no signal where there had been 5 bars a moment before.

However, Vodafone's customer service is now even worse than my previous supplier and that's saying something. Initially I spoke to a named individual who I could call and email. However, very soon (before my first issue was resolved) this changed. I failed to find any way to get a problem escalated to someone who might help. No-one would take responsibility for helping fix an issue - no consistency at all. And this is as a business customer.

Their business customers website is unusually difficult to navigate - I have been unable to find (and have now given up trying) how to register for paperless billing. I can't get the single bill with itemised calls and an invoice, that I used to be able to print on line and it won't work with Firefox - only Internet Explorer.

On the plus side (there is some), they gave me as good a deal and then improved it. So value for money is good. However, initially they charged me for services I had not ordered and these took months to get taken off my account and for me to receive the associated credit.

Overall I reckon they are technically OK and if things go well, they are OK. The minute things go wrong - watch out!

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?