Guest's Review of Spark Energy Gas & Electricity
2nd Sep 2009
Overall Rating
- Value for money
Spark Energy - I moved into a property and was told i had to use Spark Energy. I was contacted on the day i moved in (enough hassle moving let alone having to talk to them!) and 3 of their representatives then phoned me to set up my direct debit and account and each time the one previous had lost the details on their system (very good when you are giving your bank details!) I then received 6 welcome packs in the post...one would have been enough, and then discount the rest off my huge bill!!! I have since closed the account with them, and have 6 different bills sent to me all with different prices, and estimated readings dispite the fact i have mailed them and called them numerous times with my readings. They then employed a debt collection agency to chase my payment which they had at yet another amount! They have yet to respond to any of my complaint letters. Hugely expensive with no cutomer service skills.
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