Guest's Review of Parship www.parship.co.uk
2nd Sep 2009
Overall Rating
- Value for money
- Ease Of Navigation
I found parship to be a complete waste of time and money. Trying to cancel membership is a joke!!! I provided them with information to cancel, all i received in return was automated replies to provide my details which i keep on doing again and again.
Customer service are no help at all, they keep asking for the same imformation.
My advice to anyone is don`t bother with Parship!!!
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Members' Comments onGuest's Review
Parship
on 3rd Sep 2009
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Parship would like to respond to all reviewers who have raised concerns about our automatic renewal policy. Most organisations, whose revenue is subscription based - and this includes the vast majority of online dating companies - use automatic renewal to provide continuity of service to their members. Parship is no different and we would like to stress that we are not in business to mislead or take advantage of our members. After all, they are the life blood of our business.
However, we are listening to our customers and have, as a result, improved our website to ensure transparency and fairness of our processes. The changes we have implemented include more clear flagging-up of automatic renewal upon purchase and sale confirmation (both onsite and in email communications) AND making it easier for our members to access and cancel the automatic renewal facility. Overall, our members will now be clearly advised and guided from various parts of the website with simple and clear instructions.