Car Hire Agency www.carhireagency.com Review

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3.9 stars
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jayserrao's Review of Car Hire Agency www.carhireagency.com Car Hire

1st Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    Miami to Chicago, USA
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    July 2009
  • Condition of vehicle
    Average

Spoke to staff at Car hire agency in June '09 specifically requesting for a Premium 7 seater SUV or a Vehicle that seats 6 fully grown adults for our 3 week road-trip in July '09. Based on the staff "expertise", we went with the order as per his website. Reached Budget in Miami and we were shocked at the un-professionalism.
The car that was booked was a 5 seater Ford Explorer just not able to accommodate 6 adults we initially ordered. We were practically stuck and our holiday was almost ruined because of the staff. Imagine 6 adults with luggage preparing for a 3 weeks road trip of America. We just wouldn't fit. We were frantically trying to call customer services. After leaving a message a person from Affordable Car hire called us. Then we learnt that this company actually works with 'Affordable Car Hire'. This person wasn't of any help and practically and very politely blamed us for 'making the wrong order'. We just thought it wasn't worth it speaking to him as he clearly wasn't helping our situation. Moreover, he was being a waste of time as well.
Thankfully, Budget at Miami took pity on us and offered us a mini-van. Kudos to Budget for offering us a mini-van. Otherwise we were practically done for.

Overall - Dreadful experience with the Car Hire Agency company. They have got absolutely no clue on what they order for the customers. Will never go with his company ever again. It took them 6-7 working days to confirm our order in the first place. We should've cancelled it there and then.

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Members' Comments onjayserrao's Review

  • Philman on 17th Oct 2009

    I found this review not helpful because... This agency's website makes clear the capacity of each category of car. Surely it's the responsibility of the renter to know what he/she wants?