Nova Rent a Car Review

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Nova Rent a Car
2.6 stars
Average rating for this product is: 2.6 out of 5

From 0 ratings and 28 reviews

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Guest's Review of Nova Rent a Car Car Hire

1st Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    Limerick Ireland
  • Choice of vehicles
    Good
  • Date of hire (month/year)
    July 2009
  • Condition of vehicle
    Good

I booked a car online for two days for our stay in Limerick. The booking confirmation stated that the cost would be 40.00 Euros. We also took out extra insurance cover at 6.30 Euros a day.

On arrival at Europcar nr Limerick, we were told that the cost of the booking would be 55 Euros. When questioning the discrepancy, I was told that they were adding 15 Euros booking fee for Nova Car. Unhappy with this, I called Nova Car to take issue. They said the extra 15 Euros fee was in the terms of booking. I asked why it wasn't clearly itemised in the invoice, they again said "It's in the terms of the booking" ie small print! To this day I still haven't found this.

To add insult to injury, we were told there was no extra insurance cover for the booking (despite us having paid for it online), so we felt no option but to take out a further 23.00 Euros insurance!

In short, a booking that we thought would cost 40 Euros plus 12,60 Euros insurance ended up costing 98 Euros.

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