Barcelona Visit Barcelona, www.visit-bcn.com Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

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Guest's Review of Barcelona Visit Barcelona, www.visit-bcn.com

1st Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Board Basis
    Self catering
  • Accommodation
    1 stars
  • Food
    1 stars
  • Location
    1 stars
  • Date of stay
    August 2009
  • Tour Operator
    Visit BCN
  • Customer Service
    1 stars
  • Resort
    1 stars

I had a dreadful experience with Visit Barcelona from start to finish. We arrived at their office a 3pm to be told the apartment we had booked had a fault with the boiler. We then waited around for 3 hours while they came up with somewhere else. They put us in an aparmtment that was filthy, in a crime ridden area (where one of our party was mugged) had small rooms and no air conditioning. On return to the UK the apartment we were given was cheaper than the one we had paid for, even though we were assured this was an upgrade! We were offered no compensation and no apology for what happened and were treated as though we should be thankful to have a roof over our heads at all.

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