Virgin Mobile www.virginmobile.com Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 5 ratings and 27 reviews

Thumb down 44% of users recommend this product

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Guest's Review of Virgin Mobile www.virginmobile.com

1st Sep 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Delivery
    On time
  • Quality of website
    3 stars
  • Goods purchased & cost
    Prepaid phone service
  • Customer Service
    1 stars

Their billing is the worst in the world. They over charge OVER AND OVER AND OVER. Money vanishes from my phone without a record of where it went.

Today I discovered that Virgin Mobile has been charging me an extra 10 cents every day for "WAP access", because apparently I ONCE went online and so VM then charges you EVERY DAY from that point on.

Yeah, the refunded me the 3 dollars that I could prove was charged, but they refused to admit they have any records older than 30 days, and refused to admit they had been charging me an extra 3 bucks a month for the last 5 years. That's 180 bucks Virgin Mobile stole from me.

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