KLM Review

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KLM go to www.klm.com
2.3 stars
Average rating for this product is: 2.3 out of 5

From 2 ratings and 74 reviews

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Guest's Review of KLM

1st Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Flight From - To
    malaysia to amsterdam
  • Flight on time?
    1 stars
  • Comfort on flight
    1 stars
  • Flight Date
    aug
  • Ticket class
    First Class
  • Customer service
    1 stars
  • Quality of food
    1 stars

was very disappointed with the code share agreement of malaysian airlines with klm....their check in staff at amsterdam are the most obnoxious i have ever had to deal with in 35 years of being a frequent flyer...though the flight to kl was empty they refused even a few kilos overage and forced us to unpack and repack 3x before they accepted the baggage for flight ... .they made us send our luggage as unaccompanied baggage which became a wicked hell to retrieve from customs officials in malaysia who demanded an agent must clear a passengers used clothing and dirty laundry for 150RM for a malay agent or 250RM if you use a chinese agent..... we only wanted our own used clothes bought in malaysia returned to us and were there in person to make the appropriate customs declarations and clear malaysian customs. The customs official and his customs officer refused to give us a customs declaration form and demanded we call our unaccompanied baggage ....goods for importation even though there is a clear procedure all over the world for unaccompanied baggage of returning passengers who are residents or citizens...there are no taxes or levies on such items and said so in the customs regulations and as everywhere in the world you may clear your returning baggage yourself.... However here in malaysia we were being forced to be fleeced if we wanted our personal belongings.. So in short flying KLM was a two time DISASTER...i hate them intimidating us to pay them to clear non-taxable goods in malaysia. The official was not only rude and refused assistance he told us he didn't care... we can write to Najib (the Prime Minister) if we want...he should lose his job for this performance...he further used those minding the entry and exit points of the customs clearing facility to intimidate us ...it is highly irregular behaviour of the custom officials power. I am rating KLM/Malaysian Airlines code share flight service and the Malaysian Airport Unaccompanied Baggage Custom Clearing Officials at Cargo and their Procedures.

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