ljwycherley's Review of Denby Cookware
30th Aug 2009
Overall Rating
- Value for money
We bought Denby Regency Green products; two box sets, tea pot, salt and pepper dispensers, gravey boat and saucer, milk jug and sugar bowl with lid. We were delighted to have all matching, items which would be hardwaring, could be used everyday and should last for many years. However after two months we noticed that the glaze appeared to be disintergrating. We complained and sent an item to Denby for inspection and were told that this had occurred as we were using dishwasher tablets rather than dishwasher liquid, it was all replaced and we started using liquid detergent. But a couple of months later the glaze started to erode again. Once again we sent an item to be inspected and were told that this was also due to detergent attack. We have had all the items replaced yet again and decided that as we like the items so much we will wash them by hand. The staff (excluding the store Manager) were all very helpful and pleasant. We have since learnt that friends of ours experienced the very same problem, they had purchased their goods from Debenhams and were given a complete exchange too. We believe that they should not be able to label the goods as dishwasher safe as this is misleading.
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