Artisan furniture, Edinburgh Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

From 0 ratings and 26 reviews

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Guest's Review of Artisan furniture, Edinburgh

30th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    Dining Suite
  • Layout of shop
    1 stars

We paid a sizeable deposit on a dining suite at the end of March in their Aberdeen store and were told delivery would be 12 weeks max. It is now 20 weeks and in spite of numerous e-mails and unanswered and unreturned phone calls we have had no response from Artisan Furniture. We were advised by the Aberdeen store on Tuesday this week that our order was ready for despatch from the East Kilbride store. Since then I have e-mailed and phoned the Managing Director, on his direct business e-mail address and mobile phone but still no response. The Aberdeen store has now closed (along with others) but a check with Companies House shows they are still solvent. Their website is also still open for business. Like others, the one star is only because the site does not permit zero. Site owners please note.

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Members' Comments onGuest's Review

  • An Other on 3rd Sep 2009

    I like many others I bought from Artisan,as this was a relatively small item,I paid(in cash) in full!Should read FOOL! What is it today,I feel that they're taking away our TRUST in people & Companies,whom we think will treat us with courtesy!When you phoned re order you were told that "If YOU cancelled THEY
    (who had broken the contract)would take 30% of said deposit! More money down the
    drain!If only I had not been so busy,easy to say in hindsight.Sorry to all the people who came after me, I should have done more!!! This item was bought in March 09.
    To add insult to injury,Artisan sent me a voucher for £10 off my next order & then
    notification of their next sale!!