Mobile Phones Direct www.mobilephonesdirect.co.uk Review

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2 stars
Average rating for this product is: 2 out of 5

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Guest's Review of Mobile Phones Direct www.mobilephonesdirect.co.uk

29th Aug 2009

Overall Rating

1 stars
  • Value for money
    4 stars
  • Delivery
    On time
  • Quality of website
    3 stars
  • Goods purchased & cost
    99.99
  • Customer Service
    1 stars

Purchased a htc Touch Pro 2 from Mobile Phones Direct in early August '09. htc phone arrived on time but GPS (internal or with Bluetooth external)was not working. Sent device back same week and I am still waiting for the smartphone to be returned. I am having to phone them up nearly every day for an update and don't seem to be getting there. I have even emailed them to inform them that the device needs a firmware upgrade to get the GPS working and is a known issue with this particular model.

Extremely poor after sales service and I will never use them again. I have requested for a refund now as they have not offered me an exchange or alternate device.

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