Guest's Review of FlyGlobeSpan
28th Aug 2009
Overall Rating
- Value for money
- Flight From - Tobelfast - orlando
- Flight on time?
- Comfort on flight
- Flight DateSept 09
- Ticket classEconomy
- Customer service
- Quality of food
I booked a flight with Globespan in January 09 and am due to fly out on Sept 11th. We were to receive an email to advise if they would accept 1 of my passengers due to a medical condition which i was told had to be reffered to the pilot to see if they would let this person fly. This would be confirmed via email. However I received some1 elses details & called Globespan who said that this was an error & said sorry! This is breech of data protection!! I was told that my details were not sent out. However the following day i returned from work to have a voicemail on my answer phone at work from a lady to call her, i called and she explained that she had received my details! this included, name, address, tel no, email address, flight details & medical condition of the person flying & what medication they will be carrying. I called the office again & was basically made out to be a liar as my details were not on the system on the girls system who sent this out, but after an investigation it was found that this girl had realised that she had made yet another serious mistake she deleted the email!! but she got caught out in the end!! I received a petty sorry.
I have heard so may bad reviews i am dreading my flight with them. I have heard so may people say that the flights have all been late leaving & arriving so i have checked this today & there was no real update - i have called the airport this evening and the flight has been cancelled & the system wasnt even updated!! The poor people on this flight have been put up in a hotel after sitting in an airport all day. we have 2 young children travelling with us, 1 of which is disabled & am sooooo not looking forward to my flight with this company at all!!!
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