Littlewoods Direct www.littlewoodsdirect.com Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

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Guest's Review of Littlewoods Direct www.littlewoodsdirect.com

28th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    On time
  • Quality of website
    1 stars
  • Goods purchased & cost
    Dishwasher, £233
  • Customer Service
    1 stars

I am in dispute with Littlewoods Direct over a broken dishwasher. It broke (and leaked all over my laminate floor which had to be taken up and re-laid) within 6 months of the machine being delivered to me (purchased on 17th Jan 09, delivered on 28th Jan 09 and I reported it broken on 22nd July 09).

Littlewoods Direct (Shop Direct Group) are refusing to give me a much requested refund and will only offer a repair through the manufacturer, Hotpoint. The engineer tried to repair it but said that he didn't know what was wrong with it, and he proposed ordering some spare parts to "give them a try" (they were out of stock) and to try another time to repair the machine. Meanwhile, I read up on my consumer rights and realised that under the Sale of Goods Act 1979 section 48 A & B it is the buyer's choice as to whether I require a repair, replacement, discount or I can choose to rescind the contract. I want to rescind the contract and obtain a refund. Littlewoods are refusing to give me my money back.

As I had purchased the machine using a Halifax Visa Platinum credit card, I called them and they recommended I write to Littlewoods saying they have 3 days to refund the money or they would take the matter up on my behalf. Unsurprisingly, Littlewoods did not return my money, instead they sent me a letter saying that as the item was purchased on 17th Jan the fault can't have been inherent therefore they could only offer a repair. I know from the Sale of Goods Act that the 6 months time period counts from date of delivery so I know that they are wrong.

I sent all the information including copies of letters and dates of phone calls etc to Halifax Visa expecting them to help and received a letter from them within 2 days saying that they "have now exhausted all options available and therefore recommend that you continue to pursue the company to try to reach a satisfactory conclusion". I clearly cannot find a satisfactory conclusion on my own. Now I don't know where to go to for help. Is it true that when a dishwasher breaks within 6 months of it's delivery from the shop the customer must be forced to have a repair? I am refusing this route as I do not want the clearly defective machine leaking and ruining my floor again.
Anyone?

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