Insure and Go Travel Insurance Review

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Insure and Go Travel Insurance
1.6 stars
Average rating for this product is: 1.6 out of 5

From 0 ratings and 89 reviews

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dennisis's Review of Insure and Go Travel Insurance

28th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Type of Insurance
    Not supplied
  • Were you treated fairly?
    Unfairly
  • Date of Insurance (month/year)
    04/09
  • Was your claim successful?
    Unsuccessful

I suppose I shouldn't complain about Insure and Go when I had left it to my wife to arrange our travel insurance to Greece and their staff were so friendly to her in sorting out the details, even when she phoned them from abroad with a claim for my treatment after I suffered a nasty accident. However, it all went speedily downhill when I tried to claim for unavoidable emergency treatment and the service deteriorated into ignoring letters and desperate attempts by their agents to refute a claim. Note that they employ agents to deal with claims and the friendly staff disappear from the scene.
The year previously I was unable to catch a ferry from the Greek island where I was staying due to them all being cancelled due to a storm near Athens. I arranged for a boat to take me to the mainland and hired a taxi to take me to the airport in time to catch my flight. The cost was 150' but this was turned down as I had my "own" travel arrangements. The "charming" girl on the phone told me that if I hadn't done this and had to stay in a hotel on the island until the ferries were running again they WOULD have reimbused this cost as well as new flight tickets etc. Somehow I doubt now if this even this would have happened.
I also wish I had read the reviews on this site of other people who had tried to make claims against them, a lesson to be learned.

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