Guest's Review of BT
28th Aug 2009
Overall Rating
- Value for money
- Customer Service
- Extra Features
- Reception
- Reliability
Well I would like to start by informing you that I pay for the option 3 with 8mb/s which clearly states "Unlimited" access and download. As I use the internet very regularly on many levels, during 1 intense month of usage from my part, as I came back from work found that my internet was crippled, so ran a speed test at http://www.speedtest.net/ (very accurate) and found that the top speed I could reach was 56kb/s, so I called the service and I was told I overused the internet this month so they blocked me off, even after I mentioned I paid for"unlimited access" they said that "yes thats correct but truth is that I'm still limited at 100gb/month of usage". as far as I knew definition of unlimited is "with no end" all in all I find the service ridiculous and that they plainly LIE as they have a monopoly (and get away with it)and they could atleast provide the service they advertise. they did return my service in 2 days, I just wish to inform you all about this matter especially intense internet users.
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