Guest's Review of Furniture Today www.furnituretoday.co.uk
28th Aug 2009
Overall Rating
- Value for money
Furniture Today promised delivery of dining table and chairs in April 2009. Arrived minus two of the chairs. Customer service absolute rubbish. On the point of starting legal proceedings when the two missing chairs arrived. One problem - chairs a different colour to the rest of the set. I informed them but didn't even get a reply. Would I buy from them again NO' NO' NO'
I would have assumed the order department could read their own website because the chairs were sold in pairs, so naturally I ordered two pairs. Their excuse was that they took my order as just two chairs - what's that about? They took my money for the two pairs!!!! They then said that the chairs were discontinued but they continued to advertise them and are still advertising them to date. Anyway this is a serious lesson for major purchases. DON'T PAY UNTIL THE GOODS ARE READY FOR DELIVERY AS PER THE ORIGINAL ORDER.
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