Guest's Review of Debenhams
27th Aug 2009
Overall Rating
- Value for money
We received a Debenhams gift card as part of our wedding list with Debenhams so that we could buy white goods. We purchased a £505 fridge online using our gift card and had a delivery date of 3 weeks to coincide with moving home. Unfortunately 2 days before this they cancelled this date and were unable to deliver on a suitable date for us, therefore we cancelled the order. However, we have now discovered that it can take up to 18 days for the £505 to be put back on our card!!! It used to take 3-5 days for the money to be refunded but a new system has been put in place which is to "speed things up"!!!!!!! They also cut me off 3 times during my telephone calls to them regarding our order. I would recommend John Lewis as they have been brilliant for appliances!!
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