Guest's Review of Andrews and Arnold Broadband Internet www.aaisp.net.uk
27th Aug 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
Andrews & Arnold have left me without internet connectivity for over a week now. Calls to Support, when they are answered, are met with requests to simply reboot the router or promises to call BT and then get back to me.
They never get back to me.
This morning I've sat with the support phone ringing for a total of 10 minutes (2 x 4 mins, 1 x 2 mins) without anyone answering. The staff in support seem surly, totally lacking in customer service skills and give the impression that they have no desire to help resolve my problem whatsoever. I work in a customer facing role myself so I never shout or am abusive yet
I still get the impression that they just wish the problems would all magically go away and I'd leave them alone.
I would not recommend this company to my worst enemy.
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