Expedia, www.expedia.com Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

From 3 ratings and 197 reviews

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Guest's Review of Expedia, www.expedia.com

27th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    1 stars
  • Have you booked through this tour operator before?
    Yes

Never never never ever book with expedia.

The one thing that made me so mad with the company is how they handle the price match policy. If they are so reluctant to do the price match, they should just drop the advertisement to avoid misleading the customers

I am now typing this review while being hold on the phone. Here are the 5 bad phone call experiences I had with them:

(i) First time I called because I can't used my coupon in the account, it took the agent one hour to fix the problem

(ii) Second time I called for the price match, the agent literally hold me for 2 and a half hours!

(iii) I got the refund, but they never posted it to my account. I called and the agent told me it will return to my account within 7 days

(iv) After 14 days, I called again as I didn't see the refund. The agent told me to wait for another 7 days, as she read off the system screen saying so.

(v) 20 days after I completed the trip, which is 30 days after the last phone call. I am now on hold for 30 mins to get the refund... and I am still waiting...

Give me a reason why I should still book with Expedia? Because they are cheap?

For hotel, 1800hotel and bookit.com are doing way better in terms of prices

For airlines, all the web sites offer about the same price. I don't see a reason to book from them anymore, because of all these bad experiences.

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