Auto Europe Car Hire Review

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Auto Europe Car Hire
1.8 stars
Average rating for this product is: 1.8 out of 5

From 2 ratings and 68 reviews

Thumb down 26% of users recommend this product

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Guest's Review of Auto Europe Car Hire Car Hire

27th Aug 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Country & City of hire
    Paris, France
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    June 2009
  • Condition of vehicle
    Good

Had been told by a travel agent that auto europe car hire was a good company to do business with, however I should have read reviews before I made the final plans. Personnel were very pleasant & handled the booking of the car w/no complaints. Always emailed back immediately to answer any concerns. At CDG airport, it was quite different. We were given paperwork to sign, keys to the car, asked for directions but the staff member just chuckled and said we could figure out the GPS system provided in the car. Exit to the garage, find the car but unable to get it started. EVERY company had a staffed kiosk except National. Found an employee inside to barely show us how to use the automatic on this foreign car & some instruction on the GPS. Get to our 1st location & cannot get the car locked. All manuals in French. Find a worker on the street to help us find the problem. Fill the gas tank the night before the return as location was more than an hour away. All stations closed as we approach return location. No instruction on returning - location closed. Billed for gas despite my complaint emails to company after returning to States. They could care less since they were paid prior to rental. DO NOT BOOK W/THIS COMPANY. They wrote back that given more time we could have figured out the problems & we should have made a prior run to the return location that would have alleviated those other problems. And they STILL call me a valued customer - Such BS!

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