Guest's Review of Pipex Broadband www.solo.pipex.net
26th Aug 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
I have been with Pipex for over 15 years now, broadband for the last 2, and I have to say that they used to be a pretty good company to deal with. Unfortunately something has gone horribly wrong with their Customer Services over the last couple of years. Since they started moving over to Tiscali I have had problems with my email which despite numerous phone calls to India(?) are still unresolved. I have spent 3 hours this evening unsuccessfully trying to find out how to get a MAC code from them so that I can move suppliers, but all the numbers on their web site are unobtainable (why am I not surprised?). When I try to email them I get an automated reply saying to visit a particular page for a form to fill in, which then asks for account details which I don't have, and I can't get to when I logon to 'My Account'. I believe Pipex have the worst Customer Support I have ever come across and I can't wait to get shot of them.
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