Guest's Review of Fireplace Megastore www.fireplacemegastore.co.uk
26th Aug 2009
Overall Rating
- Value for money
- DeliveryOn time
- Quality of website
- Goods purchased & cost900
- Customer Service
Customer services is a joke at fireplace megastore. Will not speak to you personnally will only contact you via email. Had a big problem that I needed to be resolved and all I got was salestaff telling me they could not help and to email customer services. I felt frustrated and not treated like a valued customer.Would never recommend this company. Cheap, yes. Helpful, no.
Had to give one star to customer service to continue with this report. If i could I would have given 0.
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On average, people found this review not helpful
Members' Comments onGuest's Review
Ste jones on 31st Aug 2009
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I found this review not helpful because nearly all the companies I buy from...look at Ebay & amazon they all do not have any calls, now I would rather be dealt with by customer services by email than a sales staff trying to keep me happy. And with it being fires, i would rather i had it all in writing to make certain my home was safe. I've also purchased a fire from them and the service I received was excellent. You just cant please some people! You know what i mean!!!