Novatech Direct Ltd www.novatech.co.uk Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 2 ratings and 37 reviews

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Guest's Review of Novatech Direct Ltd www.novatech.co.uk

26th Aug 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Delivery
    On time
  • Quality of website
    2 stars
  • Goods purchased & cost
    Graphics card, £196
  • Customer Service
    1 stars

Bad points of novatech: used and faulty products are sold as new and sales people are dishonest and cheeky! Bought graphics card few months ago for £196 that was supposed to be new at their retail store, when I opened the box parts were missing. Installed the card, first it didn't work at all, no power, than it started working, died the next day.
I knew my system was not playing with me because I've already tried my mates card which is the same model and same manufacturer. Replaced that one at their retail store for another one and asked the sales person is this one new because the box looked a bit worn but neatly sealed in plastic and because the first one was obviously used, the answer was that they got it today, guy said, "if this one is not working than I don't know"! Got home, opened the box, I was screwed again but I thought I just want a working card even if it was used, installed it, worked for a few mins than I got blue screen and then after rebooting I had artefacts on desktop and games wouldn't load, instead it only result was the blue screen, great a!? Reinstalled Windows and had the same results. I explained all the faults and also told them that they shouldn't sell the returned stuff to anyone because there's a reason they are returned. Got the refund in the end and that was a painful process too and the sales person said, "Better luck next time mate" with a cheeky grin on his face. They lied to me twice and I think that is more than enough to put someone off. Terrible experience!!! Ordered the same card on E-buyer, it was new with all the bits in the box and it works a treat.
I wouldn't use them anymore, not even to buy a single screw if you ask me.

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