Atlas Choice Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 2 ratings and 100 reviews

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Guest's Review of Atlas Choice Car Hire

26th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    Tivat, Montenegro
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    August 2009
  • Condition of vehicle
    Poor

I have lost track of the failed attempts to contact Atlas Choice's 'customer support'. We were quoted and charged 2 different prices for a car that was not delivered or available in Montenegro. Atlas Choice were unaware that their vendor had closed down their offices, they were unable to contact their vendor and they charged us twice and caused a considerable amount of frustration for a service we never received. We were charged £275 (original quote) and then AGAIN £304 for a car that was not delivered. They gave up trying to contacting us and the vendor, ruining our holiday, costing us a fortune in travel and mobile roaming charges. Their customer service is apalling. We had to make several phone calls from abroad because they told us our credit card had been declined (then charged it in full) and made several mistakes on our booking (charged another credit card MORE) added extras we did not ask for and failed to send us the rental voucher needed to give to the vendor. Never had such terrible customer service in my life.

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