johnfielding's Review of Jet2.com
25th Aug 2009
Overall Rating
- Value for money
- Flight From - Toengland to malaga
- Flight on time?
- Comfort on flight
- Flight Datejuly
- Ticket classEconomy
- Customer service
- Quality of food
booked with jet 2 for a family b/b holiday,the lady at the booking centre told me for an additional cahrge we could have h/b at this hotel, so i booked h/b. got to the hotel only to be told they did not do h/b. called jet 2 emergency number, chap told me to keep receipt for evening meal and i would be given a refund, he would then call me in the morning with an explanation.he did call me back only to tell me that we should take our evening meal at a differant hotel. i know this hotel and the food is rubbish. if i would have known we had to take our evening meal there i would have only booked b+b. needless to say jet 2 have refused any refund.
looks like i need to go further with this. if you are booking with jet 2 (i have to admit the flights and staff on board are very good) please make sure you go over everything at least twice.
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