Mellowun's Review of Scottish Power
24th Aug 2009
Overall Rating
- Value for money
Scottish power are uncaring, untruthful and their customer service reps can be very patronising. When left without electricity for a couple of days and i explained i was disabled & cooked on electricity plus needed to eat to take essential meds, i was asked if i shouldn't be in a home for "people like me" rather than living alone in my home. I was accused of meter tampering then sent a key that was not coded for the new meter rendering me without electricity again. I explained i could not use the key I had credited & was instructed to take down details, go to a paypoint & get the key updated (which erased the credit i had put on). When i asked what about the credit i had put on i was basically called a liar (How do i know you really did put credit on it?) even though i offered to give the receipt date, place & time. NIGHTMARE....STEER CLEAR OF THEM!!!
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