Guest's Review of HSBC Credit Card
24th Aug 2009
Overall Rating
- Value for money
- Loyalty schemeYes
- Used card for1 year and over
- Customer service
I am very meticulous and pay my bills. HSBC did not send me all my monthly paper statements (bills), therefore I'd miss payment on those occasions. The first lost paper statement maybe? (which I reported and complained about)but 3 in over less than a year... note: I have received all other companies bills through the postal service always! After missing payment a few times..They raised my interest rate from 13.99% to 29.99%. I went through hell in order to get it reduced, a complaint to the Better Business etc. and even then they would only reduce it to 18.99%. I've used may companies for credit this by far is the worse. Not sending out paper statements so you miss paying your bill In my opinion intentional so they can raise your interest rate and accuse you of just not paying on time... Good Scheme really where's the proof!! After 8months they wont reduced my rate from 18.99% because they said it was just reduced I reminded them it was reduced 8months ago by a dispute but they could care less...Call back in 6 to 8 months they suggest!
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