Guest's Review of NPower
24th Aug 2009
Overall Rating
- Value for money
My experience began Jan 09. Moved into a house with pre-pay meter. Pre-pay meter is possessed by the devil and is taking a huge portion out of our payments for a 'debt' (we have just moved in, we have no debt with NPower). We speak to NPower over the phone and they tell us the last resident left with debts which we are being forced to pay off, if we keep receipts we will be reimbursed, man is coming to change meter'. After pumping huge sums into it (whilst a huge amount is taken off the card as soon as it is loaded into the prepay meter) for a month or two we get back in touch. We are told they dont know what we are talking about, we will get a little credit on our meter, but they refuse to acknowledge that we paid someone elses debt, Man comes to replace meter. We begin paying direct debit £93 a month gas and electric. This month (August) I moved out. They sent me a letter just before I left, telling me I was £208 in credit. I called, gave a forwarding address, said to take the closing payment from the credit (based on actual read) and send me a cheque. I just got a BILL, they claim I owe them £22. Im far too polite to say what they can do with their bill.
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