HSBC Car Insurance Review

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1.1 stars
Average rating for this product is: 1.1 out of 5

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Guest's Review of HSBC Car Insurance

24th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Lady Driver
  • Customer Service
    1 stars
  • Have you made a Claim
    Recently Settled
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Zurich

Absolutely disgusting. After being hit by a driver going through a red light who then failed to stop, I was left with a written off car and the claim on my policy. HSBC were disgraceful. Firstly you can never get hold of anybody on the phone, secondly they never call you back when they say they will. Because the accident occurred over xmas and they had no courtesy cars left I was lied to and told I was not entitled to one, it turns out after a formal complaint that I was. They tried to deduct 10% off my final settlement becuase I had not had my car serviced with Ford every 12 months, again, they only back tracked after a complaint was made. There was no customer service and no explanation of what would happen. My experience with them was worse than the trauma of the accident. I would NEVER insure with them again or recommend them to anybody, even if they were £100 or more cheaper.

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