Great Yarmouth, Pleasure Beach Review

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4.1 stars
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Guest's Review of Great Yarmouth, Pleasure Beach

24th Aug 2009

Overall Rating

4 stars
  • Value for money
    2 stars
  • Ages suited for
    All ages
  • Date of visit (month/year)
    August 09
  • Other info / Tips?
    Not supplied

We holiday to Great Yarmouth every year and always visit the Pleasurebeach atleast a couple of time during our holiday. It has always been a good fair for kids, kids love it. It is slightly expensive but then what isn't these days. On my most recent visit though (yesterday Aug 23rd 2009) I was extremely disappointed by the service recieved when getting food. I went to the restaurant by the dodgems (carvery at front, up a few steps to fish+chips etc.), I ordered "Fish+Chips", after waiting an eternity I was eventually presented with a plate that contained a small fish, a couple of chips, AND half a plateful of peas and rabbit food (I refer to it as that because I have no idea what it was but that is what it resembled, it certainly wasn't fit for consumption). I was furious, so went to complain, I expected an apology and my correct meal, but instead I was met with rudeness . They brought me what should've been my correct meal afterwards but it was just the same food scraped onto a fresh plate, it still tasted of the unwated food and I couldn't eat it. I wasted money and recieved awful customer service, I order "fish+chips" and that's what I should've recieved, if I had wanted the crap I was served I would've asked for "fish, chips, peas + rabbit food". I emailed the PleasureBeach and credit to them I recieved a near instant reply saying that the food outlet is not actually operated by them and they are not responsible for the staff there, so in fairness to the PleasureBeach my complaint isn't really with them and they have shown much much better customer service than that of the food outlet, however it is within the grounds of the PleasureBeach and it spoilt the visit for me, I would urge everyone going to the PleasureBeach to give this outlet a miss, opt for getting your food and refreshments elsewhere or bring them with you.

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