EuroFly Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

From 2 ratings and 40 reviews

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Traveler09's Review of EuroFly

24th Aug 2009

Overall Rating

4 stars
  • Value for money
    5 stars
  • Flight From - To
    New York-Rome
  • Flight on time?
    4 stars
  • Comfort on flight
    4 stars
  • Flight Date
    08/2009
  • Ticket class
    Economy
  • Customer service
    4 stars
  • Quality of food
    5 stars

I bought round-trip economy tickets online for four people from New York to Rome in August 2009 for $399 each. $399! Incredible. However, I was a little terrified about this airline after reading so many negative reviews. I called their customer service center a bunch of times with questions and emailed them 5 or 6 times. Although their phone line is only open 9-5pm, I got helpful responses and wasn't on hold for long. They also responded to email with prompt (if vague) answers.

I got my e-tickets about a month before our flight. I printed them out, as well as copies of the receipt for purchase. We got to JFK Airport 4 hours before the flight was scheduled to leave, because I was paranoid about lines. I checked flightstats.com for gate location and delay times, but there was NO delay. We got to Terminal 4, got in line and were checked in within 15 minutes. The gate agent was very nice, and seated my whole family together (4 people) in seats in the first cabin.

The flight left exactly on time and arrived to Rome early. The flight attendants were nice and bilingual(and stylish in their red shoes!), the headsets and TV worked (although I didn't watch it) and the landing was very smooth. I thought the food and coffee were great (although no vegetarian options). I found the seats big enough for me, although I'm not a particularly large person.

Our flight back from Rome was delayed by 40 minutes, but I knew that because I checked that morning. We arrived about 3 hours early, and the line was a little longer, but again, we all got seated together by a nice gate agent who spoke good English, and got through security quickly. The flight to JFK was smooth and the food was again good (I recommend the fizzy orange juice drink).

I think some of the people on this review board wrote reviews blaming the airline for delays or cancellations that were not their fault. The FAA and airport usually make the decisions about canceling flights due to weather, etc. I think the people who write reviews are often only those who are aggrieved, which is why I wanted to write this one. If you're considering going to Italy and want a discount flight, if you are reasonable, flexible and arrive early, I think Eurofly is a great option. Now, go enjoy Rome!

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