Waterstones Review

Watch this item
1.3 stars
Average rating for this product is: 1.3 out of 5

From 1 rating and 21 reviews

Thumb down 19% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of Waterstones

23rd Aug 2009

Overall Rating

2 stars
  • Value for money
    3 stars
  • Quality of service
    2 stars
  • Goods purchased & cost
    Books
  • Layout of shop
    4 stars

Waterstones shops in the high street are well stocked places with helpful staff I find.
Unfortunately, it would seem that, if you want to order anything more obscure than a Harry Potter book on-line then you are in for a long wait. I ordered a book at Christmas which I cancelled because they could not get it from their suppliers. Now, you would have thought that, 'once bitten......' but I received a gift card in July for a birthday present and because I was busy I ordered on-line again. MISTAKE! Over a month later I have asked for a refund as nothing was forthcoming. I also asked for an increase in my loyalty point total as part payment for my inconvenience. No such luck - the stingy *****s!
I have had to order more books because my funds are locked up in their eWallet - heaven only knows when these will come! I think I need to move my reading habits to Harry Potter - my only chance of getting any books for my money.
Oh, and if you complain, no matter how carefully you word your complaint to customer services you get blanket response.

Go to Amazon - they are generally cheaper and they actually have books to sell!

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?