Guest's Review of NPower
23rd Aug 2009
Overall Rating
- Value for money
Worst ever provider. Can you please allow me to put NO STAR?!
I moved into a flat and my landlord asked me to stick to NPower. Gave me a gas and electricity card when when I was using the meter. Never managed to set up a direct debit as they thought that I was using the card. They did not even believe me and send an enginerr to check my meters. But nothing was done. Fine, they did not want to charge me despite more than 30 times on the phone paying ridicilous call rates. Oh yeah they do have very polite customer service who does not know anything! Finally I gave up and then they started sending threatening mails.
Then they told me that according to my meter serial code, I was not their customers. Great! But in the end they realised that they got the wrong meter number and I was their customer, they sent the worst ever threats. I called them and declared that I was fed up so just give me the bill and stop the rubbish. They posted a thick file without a stamp on it.
Great that I have moved out of that ridicilous flat and my ex-landlady is still upset that I have annoyed NPower.
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