First Choice Review

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First Choice
1.7 stars
Average rating for this product is: 1.7 out of 5

From 5 ratings and 92 reviews

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Guest's Review of First Choice

22nd Aug 2009

Overall Rating

2 stars
  • Value for money
    2 stars
  • Customer Service
    2 stars
  • Have you booked through this tour operator before?
    Yes

We have just returned from the holiday village in Benalmadena ! what an experience - was put in a room overlooking a railway and a donkey which brayed everytime the train passed - apparently an agents codes for pool views is just a request - make sure you pay before you go if you want a decent room !
Several complaints made to reception which were ignored - room not even swept for the whole fortnight - short staffed in the restaurant so dirty dishes not cleared away - left without clean towels for 24 hours despite several calls to reception - fridge not topped up daily as per all inclusive write up - food Ok but queues meant that food was often cold when you returned to your table - all inclusive(not) had to pay for local snacks likes crisps for the kids and not cheap - all returned with jippy tummys - hotel a good bus ride from anywhere decent - repetative entertainment and a bit cheesy (expected) the First Choice reps do a great job trying to provide something for everyone and they are not always appreciated with applause for the effort and long hours they provide we all think the hotel could do more to give the First Choice reps more support. Entertainer is great a real pied piper, the kids love his wacky approach to his profession. So in a nutshell First Choice OK - hotel pull your socks up there is lots of competition for our money out there.

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