Guest's Review of Pontins, Blackpool
22nd Aug 2009
Overall Rating
- Value for money
I am most disappointed in the attitude shown by Pontin's to their customers. I booked a family weekend in Pontin's Blackpool in October, to avail of the facilities, and see the illuminations. After paying the booking deposit, booked non refundable air fares. Pontin's contacted me to say the weekend was now going to be for over 55's, and cancelled my booking. Although I got a refund on the deposit, this was only after a considerable number of calls to their call centre. Despite 2 letters I remain signifacantly out of pocket due to the air fairs I have incurred, and they refuse to accept any responsibility towards me, despite their decission to cancel a family booking to concentrate on a more niche market
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